Training your customer-facing employees, call center, agents, or reps is critical to the success of your business and any marketing you will do over the course of the life of your business. I’ve trained hundreds of customer service reps during my corporate career and written many training manuals. Now, I do the same for small businesses. Here’s what one of my retail clients had to say.
If you’ve ever stopped doing business with a company because their service didn’t live up to your expectations, then you know what I mean. Sadly, too many small business owners overlook this easy step to their competitive advantage.