Training & Workshops

Training & Workshops 2018-01-09T22:28:46+00:00

Project Description

Training your customer-facing employees, call center, agents, or reps is critical to the success of your business and any marketing you will do over the course of the life of your business. I’ve trained hundreds of customer service reps during my corporate career and written many training manuals. Now, I do the same for small businesses. Here’s what one of my retail clients had to say.

If you’ve ever stopped doing business with a company because their service didn’t live up to your expectations, then you know what I mean. Sadly, too many small business owners overlook this easy step to their competitive advantage.

Your employees and agents want to love the work they do for you and to be the best Brand Ambassador possible–give them the support they need to do it! With good training and Marketing Mindset habits established up front, you’ll be sure they can.

Emphasis is on:

  • Employees’ role in marketing campaign development and success
  • Customer Service Best Practices
  • Maximizing cross-sell and upsell opportunities to boost revenue
  • Telephone scripting and interactions

Your employees need to be as vested in your success as you are. Let Affordable Marketing Solutions help you succeed.

Need a speaker for your organization?

Bring small business marketing to life with Randye’s lively, fun and hands-on workshops customized for your group, organization or association. Ranging from 45 minutes to two hours, workshops are an information-packed, interactive way to get excited about marketing again. See what others have said here. And, and check out these clips on YouTube too.

Then, contact us to discuss your specific needs in a free no-obligation 15-minute phone consultation.