small business customer service

17 Feb, 2017

Love Thy Customer

By | 2017-02-17T14:58:09+00:00 Feb 02, 2017|Categories: Blog|Tags: , , , , , , , |

Did you know: According to NewVoiceMedia, an estimated $41 billion is lost by US companies alone each year due to poor Customer Service. The probability of selling to an existing satisfied customer is 14 times higher than the probability of selling to a new customer, says Marketing Metrics. Price-related issues are less detrimental to a business [...]

17 Mar, 2012

A little birdie told me that you’ve tweeted

By | 2016-11-14T19:08:42+00:00 Mar 03, 2012|Categories: Blog, Featured|Tags: , , , , |

OK, I get it. Small business owners are told to tweet, facebook & link in until they're blue in the face. However, in no way does any of this take the place of actual customer interaction - especially for a small business owner who runs a personal service business. Here's what I mean:I contacted a company [...]

5 May, 2010

Do the right thing

By | 2010-05-05T12:06:00+00:00 May 05, 2010|Categories: Blog, Featured|Tags: , , , , |

Every once in a while I'm taken by surprise when a business owner does the right thing proactively.Last weekend I showed up for a haircut appointment at my new salon only to find out that the stylist who had been cutting my hair was no longer there. I was very surprised, but I guess I knew [...]

14 Dec, 2009

Great Expectations

By | 2016-11-14T19:08:43+00:00 Dec 12, 2009|Categories: Blog, Featured|Tags: , , |

It occurs to me that the reason companies use advertising to brag about awards, reviews and related accolades is to get prospects to do business with them and that when a prospect takes them up on their offer they ought to do their best to live up to the great expectations they have set up for [...]

18 Nov, 2009

Customer Delight

By | 2016-11-14T19:08:43+00:00 Nov 11, 2009|Categories: Blog, Featured|Tags: , , , |

The other day I happened to be in my old neighborhood. On my way to a meeting, I stopped in at one of those little stores with great service that I miss shopping at. The store sells authentic Asian foodstuffs and for a foodie like me, it is a great place to stock up on those [...]